We are the Thin Red Line. Our mission is to provide boutique security solutions, where quality is required over quantity. We do not aim to be the biggest; we strive to be the best.
We are here to intervene. To prevent. To protect.
From sports clubs to boutique bars and venues, our guards are conflict resolution specialists that communicate effectively, deescalate and provide positive outcomes for patrons, staff and clients.
RESIDENTIAL & COMMERCIAL ESTATES
Property crime, home invasions and car theft are rising dramatically. Our residential security officers take an aggressive stance on active patrolling and expulsion of trespassers, unauthorized persons and antisocial youths.
From exclusive hotels to executive offices, our customer service professionals are able to interface positively with the public, present immaculately and maintain facility security in a discreet and professional manner.
Shopping centres, construction sites and retail outlets require enhanced attention to detail with liability compliance. In addition, it requires an assertive approach to the increase in youth crime and antisocial behaviour in public spaces.
Our people ARE our company. Each employee contributes to our vision and services delivery. Our staff are trained, resourced and empowered to excel under pressure and provide service that exceeds expectations.
Our leaders are our benchmark of performance. Handpicked for their integrity, humility and commitment, they are personally trained by our senior management team in leadership tactics to succeed in any circumstance.
TRL conduct bi-monthly conflict resolution, contextual legislation and team tactics training, far exceeding industry standards. This training equips and empowers our staff to act legally, think critically and operate autonomously.
We understand the importance of brand/site/venue image. This starts with the individual interactions between clientele and staff/guards. Each point of contact, from greeting to ejection is an opportunity to delight the customer and contribute to a positive experience.
Providing the service is not enough. It is a requirement to be able to communicate, present and measure the effectiveness of the service. We deliver this through integrated reporting systems that produce analytics, in real time, that can be measured and refined. These systems are accessible and transparent to our clients.