OUR MISSION

We are the Thin Red Line. Our mission is to provide boutique security solutions, where quality is required over quantity. We do not aim to be the biggest; we strive to be the best.

We are here to intervene. To prevent. To protect.

CROWD CONTROL

From sports clubs to boutique bars and venues, our guards are conflict resolution specialists that communicate effectively, deescalate and provide positive outcomes for patrons, staff and clients.

RESIDENTIAL & COMMERCIAL ESTATES

CONCIERGE

From exclusive hotels to executive offices, our customer service professionals are able to interface positively with the public, present immaculately and maintain facility security in a discreet and professional manner.

ASSET PROTECTION

Shopping centres, construction sites and retail outlets require enhanced attention to detail with liability compliance. In addition, it requires an assertive approach to the increase in youth crime and antisocial behaviour in public spaces.

OUR PEOPLE

Our people ARE our company. Each employee contributes to our vision and services delivery. Our staff are trained, resourced and empowered to excel under pressure and provide service that exceeds expectations.

Director

HAYSON

Director

BLAKE

Operations Manager

Leadership Team

LEADERSHIP

Our leaders are our benchmark of performance. Handpicked for their integrity, humility and commitment, they are personally trained by our senior management team in leadership tactics to succeed in any circumstance.

TRAINING

TRL conduct bi-monthly conflict resolution, contextual legislation and team tactics training, far exceeding industry standards. This training equips and empowers our staff to act legally, think critically and operate autonomously.

COMMUNICATION

We understand the importance of brand/site/venue image. This starts with the individual interactions between clientele and staff/guards. Each point of contact, from greeting to ejection is an opportunity to delight the customer and contribute to a positive experience.

REPORTING

Providing the service is not enough. It is a requirement to be able to communicate, present and measure the effectiveness of the service. We deliver this through integrated reporting systems that produce analytics, in real time, that can be measured and refined. These systems are accessible and transparent to our clients.